Global expert Jill Sawatzky brings laser focus on value attainment from PROS investments; capitalizes on culture of customer success to define next-generation of advocacy
PROS, a provider of AI-powered solutions that optimize selling in the digital economy, announced that Jill Sawatzky, a globally recognized customer success expert, has joined the company as Vice President of Customer Success – a critical role that will accelerate customers’ successful adoption of PROS solutions, and further support the company’s growth.
With over 20 years of customer-focused information technology experience, Sawatzky in her new role will define a next-generation department responsible for ensuring customers achieve value from their PROS investments at each stage of their journey with PROS. Additionally, Sawatzky will build a global team dedicated to the ongoing customer partnerships required to ensure full adoption of PROS SaaS solutions.
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“PROS has always been focused on customer success – it is part of our DNA – and 2019 is the year for us to accelerate investments in the infrastructure, teams and leadership needed to further scale our business,” said Andres Reiner, President and CEO. “Jill has the experience to help us push the boundaries of what success with SaaS requires to engender real customer advocacy. She is the right leader to define a next era of Customer Success – to set a next standard for PROS as a trusted advisor within our customer base, and frankly, is just a great addition to our customer-obsessed company and culture.”
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“I am really thrilled to be joining PROS at this moment when it is looking to define the next era of customer success as part of its corporate growth strategy,” said Sawatzky. “I look forward to building this next Customer Success organization and continuing the tradition of true partnerships with customers to help them overcome adoption barriers, solve challenges and achieve sustained value from their PROS investments.”
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