Lead Distribution & Call Management

HubSpot, a leading CRM, marketing, sales, and customer service platform, announced today the launch of the HubSpot Agency Directory, a new free offering that will help agencies market…
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Invoca, the call intelligence company, announced that Forrester Research identified the company as a strong performer in The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2…
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Gryphon Networks, a leading provider of cloud sales and marketing effectiveness tools, announced several key new capabilities to the patented Gryphon Cloud Platform.
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Companies want to maximize lead conversion, enhance campaign output, and streamline business communication. It's a fast paced world with many 'blink and miss it' moments. Knowing this,…
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Text Request, the online texting service for businesses, released a Chrome browser extension earlier this month to let customers send and receive texts through their current business…
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NVM’s global cloud telephony platform is an intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels.
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Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, 11 June at 12:50 PM.
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Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, announced a new partnership to provide best-in-class customer experience…
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Zendesk Enterprise Workflow and Collaboration tools help businesses of all sizes manage their digital transformation journey by changing the way they interact with the customers and…
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Bright Pattern today announced its deployment of omnichannel contact center software in Microsoft Azure. This strategic move gives customers access to Azure's unique features while…
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