Lead Distribution & Call Management

Vonage, a global business cloud communications leader, announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by…
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Contact center solutions developer Interactive Northwest, has partnered with Omni-channel integration specialist CTIntegrations to deliver INI SecurePaymentAssistant™, a secure…
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Tikal Center, the innovative developer of business communications technologies for intelligent call center operations and services, and Teleinfo Media PLC. (TMC), the leading provider…
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For any organisation, knowing one's client, especially their buying intentions and behavior is extremely crucial. A good way to understand this is by carefully tracking and analyzing…
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On Thursday, May 14, ERP Advisors Group hosted a conference call to discuss how to optimize ERP solutions, predict inventory fluctuations, and accelerate plans to bring e-commerce…
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While the spread of the Covid-19 illness is still at large, several sectors are slowly inching towards reopening facilities and restarting operations. With the threat of the novel…
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Talkdesk, the cloud contact center for innovative enterprises, expands its workforce engagement management (WEM) capabilities with products to manage, develop and engage agents…
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Nutanix, a leader in enterprise cloud computing, announced expanded integration with the leading digital workflow company ServiceNow, as well as new capabilities in Nutanix Calm, the…
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Neustar Inc., a global information services and technology company and leader in identity resolution, has released its annual report on caller authentication in customer contact…
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Every business wants to be on the first page of Google search. Yet, understanding how to make that happen leaves all too many small business owners shaking their heads in frustration.…
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