- 22 of Customers Will Buy Again.
- 32% of Shoppers Considered Their Purchases Two Weeks in Advance
- A quarter of First-Time Buyers Will Buy again in 108 Days
Retailers in apparel, jewelry and beauty saw an increase in average order values of between five percent 20 percent this Black Friday, despite offering steep discounts, according to new insights from Bluecore. The retail marketing technology company reports that 54 percent of Black Friday 2019 purchases were made by first-time-buyers and predicts that 22 percent of these new customers will become repeat buyers within 108 days.
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Bluecore’s platform manages personalized digital campaigns for more than 400 retail brands, including Staples, Express, and TomboyX, representing a cumulative product set rivalled only by Amazon. These brands rely on Bluecore to create and deliver individualized communications to their more than 500 million unique customers, based on customer’s specific behaviors and product interactions.
For the second year in a row, Bluecore looked at shoppers’ real-time and historical Black Friday buying patterns and product interactions (including purchases) across 158 retail brands in multiple retail categories: Apparel (51), Footwear (22), Home (15), Technology (7), Beauty (13), Jewelry (7) and Other (43).
The resulting data offers insights into how Black Friday 2019 stacked up to Black Friday 2018, as well as to a typical day. It also looks at the past year to predict what retailers can expect from new 2019 Black Friday customers in 2020.
Detailed Black Friday 2019 findings from Bluecore include
Nearly a quarter of first-time Black Friday shoppers will buy from brands again in 2020. In 2018, more than 6% of Black Friday 2018 customers purchased again during the holiday season and 22% became repeat buyers within an average of 108 days after their initial purchase, with an average of 1.7 orders in since Black Friday 2018.
Despite heavy discounts, many retailers saw an increase in average order values: For every dollar spent on a typical day, retailers in some categories saw an increase in average order value on Black Friday 2019: Apparel ($1.06), Beauty ($1.20), Jewelry ($1.05). Other categories experienced a decrease in average order value: Home ($.95); Footwear ($.93); and Technology ($.63).
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On average, customers researched the products they wanted to buy two weeks in advance of purchasing: The percentage of shoppers who viewed a product at least two weeks prior to a Black Friday 2019 purchase: Apparel (39%), Beauty (36%), Jewelry (38%), Home (34%); Footwear (23%); and Technology (37%).
Footwear, Jewellery, Technology and Home retailers saw the largest percentage of first-time buyers with 68% of buyers purchasing from footwear retailers for the first time. Jewelry, Technology and Home retailers seeing 65% of all customers purchasing for the first-time.
Black Friday traffic drops for all retail categories except Footwear and Home. Technology sees the biggest drop. While retailers in all categories experienced significant traffic increases compared to a typical day, overall Black Friday traffic was down from 2018 traffic in all but two categories: Apparel (230% increase in traffic in 2019, compared to a 260% increase in 2018), Beauty (240% in 2019, 260% in 2018), Jewelry (180% in 2019, 210% in 2018), Home (190% in 2019, 170% in 2018); Footwear (260% in 2019, 240% in 2018); and Technology (210% in 2019, 270% in 2018).
“It is extremely expensive for e-commerce retailers to acquire new customers, so shopping holidays like Black Friday, where we’re seeing an average of 54% of purchases from new customers, are critical to next year’s growth,” said Fayez Mohamood, CEO of Bluecore.
“Even more important than first-time buyer numbers is the number of new shoppers that become repeat buyers over time. Brands can influence second-time purchases by engaging these new customers immediately with relevant digital communications. Those that do can expect to see nearly a quarter (22%) of new customers become repeat shoppers in 2020–in response to lesser or no discounts,” he added.
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