Are profits from B2B digital commerce being pulverized by hidden costs and complexities?
B2B firms consistently underestimate the operational expenses involved in engaging in a high-growth e-commerce channel. Tax, shipping, and credit management can all serve to ruin a digital ROI. This “Un-Webinar,” which is a jargon-free, high-quality debate-style conversation hosted by Master B2B, will analyze what tactics are available to convert traditional profit killers into opportunities.
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At issue is whether the traditional killers of B2B profitability can be converted from cost centers into strategic advantages for B2B companies. More specifically, are shipping, tax, and credit just costs of operating an e-commerce channel or can they be leveraged into customer experience advantages that generate greater revenue and profits?
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On November 17 at 2 PM ET, B2B e-commerce thought leaders Andy Hoar and Brian Beck, and a distinguished panel of B2B executives from Leica Biosystems, Cepheid, CDE Fasteners, and Avalara, will debate the question “Is it Possible to Conquer the Hidden Killers of B2B Profitability?” The industry insiders will tackle key issues such as:
- What are the unseen and underestimated expenses that are eating away at your margins?
- Can these tactics, such as tax collection, be converted to customer experience advantages?
- Are these approaches simply necessary for meeting customer expectations, such as Amazon-like fast shipping?
- Is the B2B credit approval and management process in need of modernization?
- What approaches to these issues have produced profit upside for industry practitioners?
