ibex , an award-winning global provider of CX technology & outsourcing solutions, announced a live one-hour webinar featuring Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will be moderated by Sebastian Menutti, Industry Principal at Frost & Sullivan.
“I’m really looking forward to this conversation,” says Bob Dechant, CEO of ibex. “Lyft has been a client of ours for almost a decade, and the disruption they faced in 2020 represented a fundamental stress-test of their business plan, not to mention the challenges it posed to their CX organization – and ours. As brands around the world look to come through the pandemic with a more resilient business model in place, built around digital transformation and operational flexibility, we’ll look to unpack the key CX insights that 2020 revealed, from both sides of the Lyft/ibex equation.”
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Titled Digital Transformation Through Disruption, the webinar will focus on the following key points:
- How Digital Transformation is Accelerated by Disruption & Crisis
- The Role of CX Outsourcers as CX Partners
- Where to Invest Your Digital Transformation Dollars
- How Nearshore Outsourcing Markets Are Driving Digital CX Value
- Maintaining and Amplifying Your Culture in a Digital CX Delivery Landscape
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