Unit4, a cloud leader in enterprise software for people-centered organizations, announced that it has entered into a partnership with Raven Intel for service delivery benchmarking and data analysis on customer satisfaction and implementation.
Raven Intel is an independent B2B peer review site amplifying the voice of the cloud enterprise software customer with a focus on the implementation experience, whose mission is to help customers find their perfect implementation consulting partner. Raven Intel is supporting Unit4 to benchmark customer success through reports and data analysis based on Enterprise Resource Planning (ERP) project customer reviews covering key performance indicators such as on-time and on-budget delivery of services.
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From the customer reviews already posted, Unit4 is highly rated:
- Average satisfaction on implementation 8.4 vs 7.1 of the industry
- 18% more projects are delivered on time compared to the industry
- The quality of Unit4 consultants and partners is rated 4.5 out of 5
The reviews validate Unit4 being recognized as one of the top three most highly rated ERP systems in 2020 in a SoftwareReviews user survey. Unit4 was named a gold medallist according to ERP software users in SoftwareReviews’ latest Data Quadrant, and awarded top vendor in customer relationship management, vendor support, and ease of data integration. Unit4 also achieved a Net Emotional Footprint score of +84, one of the highest among all vendors, indicating a very positive user sentiment for the company and its ERP solutions.
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