Thought Industries, the world’s leading B2B customer training platform provider, announced the promotion of Therese Kelleher to Senior Vice President of Customer Experience effective immediately, reflecting the organizations’ continued ongoing focus to enhance its customer-centric operational infrastructure. In this expanded role, she will now oversee Thought Industries’ Account Management, Customer Success and Technical Success & Support organizations as well as the customer-facing teams.
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“Therese is an invaluable asset to Thought Industries bringing incredible energy, innovation and passion to help us push the boundaries of the customer experience required to engender real customer advocacy. Thought Industries’ growth strategy centers around our ability to deliver exceptional customer value at scale,” said Wadsworth. “Therese brings first-hand global experience in exactly that area, ultimately allowing for greater lifetime value of our solutions. Her focus on world-class systems and processes that enable broader adoption will enable us to deepen our relentless focus on customer success.”
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She brings over 20 years in customer-centric leadership and global business experience to her new role that will establish best practices and processes for long-term success for both customers and employees within Customer Experience. Her start-up and enterprise-level experience in sales, strategy, account and global management equip Therese with the skills to further build best-in-class customer experiences for Thought Industries’ customers.
“Enabling our customers to achieve their business objectives through our platform starts with empowering the Customer Experience team to deliver based on a clear strategy and infrastructure built around what matters to our customers,” said Therese Kelleher, Senior Vice President, Customer Experience, Thought Industries. “I’m passionate about listening to our customers’ needs and then creating and aligning our teams’ focus based on that lens when partnering with them.”
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