Thought Industries Customer Training Platform Selected by Ivanti to Support Renewed Focus on Customer Success
Platform Provides More Efficient and Flexible Methods to Deliver Product Training to Customers and Partners
Thought Industries, the world’s leading B2B customer training platform provider, announced Ivanti, the company that unifies IT to better manage and secure the digital workplace, has selected its platform to further support its commitment to customer success in 2020 through efficient, flexible and more scalable learning experiences for its customers and partners.
Under the direction of customer success industry veteran, Mary Trick as chief customer officer, Ivanti sought a customer training platform that could enable the company to enrich the product training experience for its various customers and partners throughout the buyer life cycle.
“As we’ve transitioned from primarily instructor-led training delivery to more e-learning and blended learning engagements, the Thought Industries Platform will provide us with more efficient and flexible learning experiences for our customers and partners,” said
Matt Robinson, global director of customer enablement and training, Ivanti. The platform will bring an advanced level of training engagement to connect with our customers and partners in new and compelling ways to drive additional value for our external audiences.”
The Thought Industries Platform will also enable a stronger partner ecosystem through certification training to validate the level of skill for sales, implementation, administration and consultation of Ivanti products. Additionally, the Thought Industries Platform will augment employee training through the Ivanti Advantage Learning program for employees to onboard more quickly and efficiently as they learn its unified endpoint management and enterprise service management products.