CX

Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide

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evaluagent introduces predictive Voice of the Customer metrics to help contact centers enhance CX

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The Evolution Of Customer-Centricity: From Philosophy To Actionable Strategies In Modern Business

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SupportNinja’s ‘2025 CX Outsourcing Report’ Reveals CX Leaders Are Using AI, Outsourcing to Scale Smarter, Drive Innovation, and Adapt to Evolving Demands

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Journey.ai and Sharpen Technologies Announce Strategic Partnership to Enhance Contact Center Security and CX

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Talkmap Unveils Talkdiscovery Version 8.3, Revolutionizing Contact Center CX with Advanced LLM Accuracy and Performance to Agent Desktops

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Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications

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Cresta Unveils New Advancements That Drive Powerful Business Outcomes

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The Synergy of Customer Support and Agent Experience: How End-to-End AI Delivers a Win-Win for CX and AX

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Salespeople and Customer-Service Reps Are Pressing Consumers to Give High Satisfaction Ratings: Study

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