Journey.ai and Sharpen Technologies Announce Strategic Partnership to Enhance Contact Center Security and CX Read more
Talkmap Unveils Talkdiscovery Version 8.3, Revolutionizing Contact Center CX with Advanced LLM Accuracy and Performance to Agent Desktops Read more
Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications Read more
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Salespeople and Customer-Service Reps Are Pressing Consumers to Give High Satisfaction Ratings: Study Read more
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Retail Technology Leader Jumpmind Provides Enhanced Experiential Point of Sale and In-Store Engagement for Build-A-Bear Workshop Read more