K2view AI Data Fusion augments LLMs with real-time operational data to grow sales and customer intimacy, while minimizing GenAI hallucinations
K2view, a global leader in operational data management, revealed K2view AI Data Fusion at the Gartner Data & Analytics Summit 2024. The solution augments large language models (LLMs) with real-time, high-quality, and compliant data from enterprise systems to drive personalized and profitable customer interactions.
Augmenting LLMs with real-time enterprise data enables organizations to grow sales and customer loyalty, while minimizing GenAI hallucinations.”
— Ronen Schwartz, K2view CEO
“Augmenting LLMs with real-time enterprise data enables organizations to grow sales and customer loyalty, while minimizing GenAI hallucinations,” says Ronen Schwartz, K2view CEO. “With AI Data Fusion, organizations can finally ground their GenAI apps with their valuable multi-source operational data to generate accurate, personalized, and context-driven responses – that users can trust.”
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Powering transformative use cases with enterprise data and GenAI
K2view AI Data Fusion makes multi-source enterprise data GenAI-ready, empowering many customer-centric use cases, for example:
1. Chatbots based on AI Data Fusion elevate the user experience and reduce customer care costs, by increasing first contact resolution rates and decreasing the overall number of services calls
2. Marketing teams generate hyper-personalized campaigns to grow sales and strengthen customer relationships
3. Governance, risk, and compliance teams detect fraud in customer transactions based on real-time events, behavior profiles, and historical data
Complete solution with patented Micro-Database™ technology at the core
K2view AI Data Fusion unifies and organizes multi-source enterprise data by business entities – customers, orders, loans, products, or anything else that is important to the business. An entity’s data can be queried by or infused into the LLM as a contextual prompt – in milliseconds.
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The data for each business entity is stored in its own high-performance Micro-Database, which provides:
* A 360° view of all the data associated with a specific entity, from all sources, including legacy and cloud-based apps
* Freshness and relevance, ensuring that the Micro-Database data is always current – critical for customer-facing GenAI apps
* Lightning speed, enabling high-concurrency, low-latency queries to be performed by the LLM
* Security and privacy, achieved by employing user-based data segregation, and role-based access controls to the entity data
* Seamless change management, via automated schema drift propagation with zero downtime
* Low TCO, due to data compression, flexible deployment modes, and minimal hardware and maintenance requirements
“GenAI is a game-changer for customer-centric operations,” continues Mr. Schwartz. “Enterprises that can leverage LLMs effectively – by augmenting them with real-time enterprise data – are more likely to deliver superior experiences, value, and growth for customers.”
K2view is a Silver Exhibitor at the Gartner Data & Analytics Summit 2024 #GartnerDA – Visit booth #619 for a demo of K2view AI Data Fusion, or attend our session, “Make GenAI Work for Your Business with Real-time Enterprise Data”.