Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the United Kingdom for citizen outreach and…
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Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs Mitto, a leading provider of global…
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Acqueon's Revenue Execution Platform to integrate with Zoom Contact Center to help enterprise customers generate more revenue through powerful, secure conversations Acqueon, a leading…
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The New Omnichannel Experience Will Support Email and Webchat in a One-screen Microsoft Teams Contact Center Built in Azure AudioCodes has added support for digital interactions…
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OneCloud, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform…
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New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology…
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Yeastar, the world's leading provider of Unified Communications (UC) solutions, today announced strategic plans for its contact center solution at Yeastar Day 2023 Virtual. Earlier this…
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Updated edition of the popular business guide provides practical advice for improving customer connection and fueling growth in today’s digitally-driven marketplace The 2nd…
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Omnichannel Contact Center Platform Leverages AI to Help Businesses of All Sizes Deliver More Informed, Personalized, and Efficient Customer Care Astound Broadband, the…
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Intermedia's newest solution harnesses Generative AI to automatically create accurate contact center call summaries, saving representatives significant time while helping to improve…
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