Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. Calabrio, the…
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Bot Analytics provides access to all transcripts with over 200 metrics organized for easy discovery and analysis Calabrio, the workforce performance company, announced its…
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Enables software teams to quickly and easily deliver high-quality apps across a variety of digital environments. New branding communicates the company's recent growth and mission to…
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MiaRec is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center MiaRec today announced its partnership with Five9, an…
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QIMA, a global provider of supply chain quality and compliance solutions, and CBX Software, a leading extended product lifecycle management platform provider, have joined forces to…
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Robotiq, a globally recognized leader in the field of collaborative robot solutions, is proud to announce the ISO 9001:2015 certification of its headquarters, located in Lévis,…
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Innovative audit tool improves end-to-end quality control for products consumers trust Today Trace One, the world's largest collaborative retail business platform for consumer-packaged…
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Customized Quality Assurance, Control and Management Meet Rigorous Applications Purpose-Built Software Designed to Ensure Full Testing and Traceability of End-to-End Processes…
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NICE Enlighten enables efficient targeted behavioral coaching for CSAT improvement and massive productivity gains NICE today announced that NTT Marketing ACT, one of…
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Latest release simplifies how supplier quality can be managed with new, out-of-the-box features iBASEt, the company that simplifies how complex products are built and maintained,…
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