AI-driven solutions from Bell Integration, a leading global IT services provider, and Kore.ai, a leader in enterprise generative and conversational AI Bell Integration, a leading…
Read More...

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets Freshworks Inc., the provider of…
Read More...

AI-Powered Support Automation Platform Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round Capacity, an AI-powered support automation platform, is proud…
Read More...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the…
Read More...

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology…
Read More...

Newest Capabilities Include Enhancements to 8x8 Supervisor Workspace, Analytics Tools and Reports, and Increased Global Connectivity 8x8, Inc. a leading integrated cloud contact…
Read More...

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities Genesys, a global cloud…
Read More...

Largest Dental Product Distributor in France Harmonizes Communications Solutions with Avaya Cloud Office by RingCentral Avaya, a global leader in solutions to enhance and simplify…
Read More...

First-of-Its-Kind Global Survey Polled Decision Makers Across Retail, Hospitality, Manufacturing and Other Industries About the Frontline Employee Experience More…
Read More...

Ooma, Inc., a smart communications platform for businesses and consumers, today announced that it has added advanced call flow capabilities to the Ooma Office business communications…
Read More...