Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets Freshworks Inc., the provider of…
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AI-Powered Support Automation Platform Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round Capacity, an AI-powered support automation platform, is proud…
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The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the…
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New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology…
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Newest Capabilities Include Enhancements to 8x8 Supervisor Workspace, Analytics Tools and Reports, and Increased Global Connectivity 8x8, Inc. a leading integrated cloud contact…
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Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities Genesys, a global cloud…
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Largest Dental Product Distributor in France Harmonizes Communications Solutions with Avaya Cloud Office by RingCentral Avaya, a global leader in solutions to enhance and simplify…
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First-of-Its-Kind Global Survey Polled Decision Makers Across Retail, Hospitality, Manufacturing and Other Industries About the Frontline Employee Experience More…
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Ooma, Inc., a smart communications platform for businesses and consumers, today announced that it has added advanced call flow capabilities to the Ooma Office business communications…
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50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading provider of the intelligent cloud…
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