Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more…
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Artificial intelligence agents, as part of the Talkdesk Ascend AI platform, redefine the art of the possible in customer experience as actions, decisions, and goals are initiated and…
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Artificial intelligence-adopting retailers are implementing technology to gain a competitive edge, while non-adopters remain skeptical of artificial intelligence’s impact on holiday…
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Artificial intelligence has transformed the modern business landscape completely, and along with other functioning departments, sales enablement and salestech started undergoing a…
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The AI Boom in Leadership Roles Spans Organizations from a Wide Variety of Industries Overall AI-related positions across industries have tripled in just two years (37,078 in Q2…
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Retailers can easily use generative artificial intelligence to improve the self-service experience and empower agents to drive more business value from customer interactions New…
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Talkdesk global data shows deploying generative artificial intelligence correlates with improved core contact center competencies such as faster response times  The Talkdesk…
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Generative AI to be incorporated into CPQ and Analytics to improve productivity, enhance user experience and increase speed to insights Sales reps can leverage…
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Simon Horrocks joins Talkdesk as the Asia-Pacific (APAC) leader to help drive the company’s ongoing growth and expansion as an artificial intelligence (AI) leader in customer…
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A recent forecast from International Data Corporation (IDC) shows that the worldwide artificial intelligence (AI) software market will grow from $64 billion in 2022 to nearly $251…
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