Dedicated voice specialist, Red Box, announces the launch of Conversa, the world’s first truly open microservices-based and cloud-agnostic enterprise voice platform, which gives organizations the power to listen, the freedom to share and the insight to act upon enterprise wide audio and media data.
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With a unique and revolutionary event-driven, stateless architecture with almost unlimited capability for global scale, Conversa captures high-quality audio and rich media from every conversation taking place across the enterprise, whilst ensuring multiple levels of resiliency. Conversa is built from the ground up to be platform agnostic for on-premise, cloud or hybrid delivery, with a market-leading total cost of ownership (TCO).
Free and open REST APIs ensure real-time access to and control of these extremely rich but sensitive data sets, as well as supporting the delivery of ‘AI-Ready’ audio, video, rich metadata and transcripts to virtually any application. This provides organizations with access to an extensive ecosystem of best-of-breed AI, Analytics, CRM, BI and compliance tools to drive transformative business outcomes across customer and employee experience, sales performance and automation.
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“With organizations under increased pressure to support distributed workforces, as well as driving differentiation through digital transformation, it’s even more critical than ever for them to retain sovereignty of one of their richest and most powerful data sets: the voice of their customer and employees,” comments Richard Stevenson, CEO of Red Box. “Conversa empowers organizations to tap into the rich insights within enterprise wide audio and media whilst also benefiting from market-leading infrastructure.”
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