Verint and Key Customers Garner Customer Contact Week Excellence Awards
Verint’s AI Blueprint Wins Automation Solution of the Year Award
Verint Systems, The Customer Engagement Company™, announced it has won Automation Solution of the Year for its AI Blueprint™ in this year’s Customer Contact Week Excellence Awards. Verint also was awarded Honorable Mentions in the Disruptive Technology of the Year and Workforce Innovation Solution of the Year categories.
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“We are proud that AI Blueprint has been recognized as the Automation Solution of the Year by CCW. This powerful solution helps organizations to automate areas of the business with the greatest potential for return on investment from AI”
Two organizations leveraging Verint solutions to power their customer and employee engagement efforts also were recognized for their excellence. U-Haul International won Honorable Mention for Best Contact Center Culture and Vera Bradley won Honorable Mention for Best Contact Center CX Transformation.
The CCW Automation Solution of the Year category awards the automation solution that made the most profound contribution to improve operational efficiency, enhance customer experience and agent performance, and increase the value contact centers deliver to their business.
The winning solution – Verint’s AI Blueprint – is a conversation analysis system that uses AI to identify and validate Intelligent Virtual Assistant use cases and accelerate automation opportunities.
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“We are proud that AI Blueprint has been recognized as the Automation Solution of the Year by CCW. This powerful solution helps organizations to automate areas of the business with the greatest potential for return on investment from AI,” says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor. “We are also especially proud to congratulate our customers also honored who continue to lead in innovation in contact center and CX best practices. They continue to inspire us with their dedication to creating world-class experiences for employees and customers.”
The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences.
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