Nrby and Power & Tel to Deliver Solutions to Digitally Transform Service Teams
Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate, announced they have entered into an agreement with Power & Tel to market Nrby’s products to their diverse set of customers.
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Service teams are burdened by manual processes tied to time-consuming, analog paper trails for executing general maintenance, solving issues, replacing equipment and updating outdated infrastructure. Power & Tel will introduce their customers to Nrby. Customers who adopt the Nrby platform will realize more efficient communication and higher customer satisfaction.
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Nrby’s solution empowers teams to leverage their iOS and Android mobile devices to digitally document, share, and track the servicing of equipment; pinpointing the precise location at which the work is being executed. Field service leaders can dramatically transform their processes thereby improving customer satisfaction, increasing speed-to-resolution and gaining actionable data about their networks. Teams become proactive rather than reactive when they can move at the speed of digital.
“The ease of use is phenomenal,” said Nathan Szubert VP, System Maintenance & Plant Ops at WOW! Internet, Cable & Phone. “Nrby allows technicians to easily capture location and job data detailing the work they’ve performed as well as use the saved data for future reference.”
