Customers Rank Verint Highest in Overall Vendor Satisfaction in New Report on Robotic Process Automation
Verint Continues to Bolster Leadership Position in AI with the Launch of Robotic Process Automation Discovery Solution to Accelerate Time-to-Value
Verint Systems Inc., The Customer Engagement Company, announced that it received the highest overall vendor satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting LLC’s new 2019-2020 Robotic Process Automation (RPA) Product and Market Report.
On the heels of these new rankings, Verint is continuing to expand its RPA leadership position via the introduction of a new analytics solution – Robotic Process Automation Discovery – to help organizations best leverage RPA – in the cloud or on premise – to accelerate time-to-value in intelligent automation initiatives.
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Verint RPA: High Customer Satisfaction Scores in All Three DMG Ratings Categories
The DMG report provides extensive analysis of the RPA market and vendors who offer solutions that address service, contact center, back-office and other enterprise uses. Verint received the highest customer scores among all featured vendors in Vendor Satisfaction ratings for professional services and product innovation, while tying for highest scores in product, implementation, and responsiveness to product enhancement requests. Verint also received the highest scores among all vendors covered in the report for six product capabilities and seven product effectiveness categories.
Commenting on the overall RPA market outlook, Donna Fluss, president, DMG Consulting, says: “DMG expects the pace of growth to remain very strong, experiencing year-over-year increases of 100% or more in each of the next five years. Use cases for RPA are growing in both front- and back-office operations, and organizations are beginning to appreciate the benefits of a collaborative, hybrid workforce.”
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Verint Robotic Process Automation Discovery
One of the biggest challenges facing organizations in digital transformation is identifying automation opportunities. Verint’s new Robotic Process Automation Discovery solution provides actionable insight into enterprise workflows, to identify automation opportunities with the greatest potential for return on investment, while streamlining RPA development and deployment. Activities that previously took consultants months to deliver, can now be completed in a few weeks.
Verint’s solution leverages AI to automatically capture information behind the scenes on how business applications are used for daily tasks, analyze information to map tasks to processes, determine key trends and identify automation opportunities with the highest ROI, based on factors such as worker hourly rates and average handle time. AI drives workflow generation to make RPA development and deployment easier, faster, and more efficient.
“Automation Discovery identifies and discovers what processes can be improved through automation,” says Verint’s John Goodson, SVP and general manager, Products. “Achieving this kind of profound visibility can eliminate the noise associated with process automation and have a positive, rapid impact on digital transformation initiatives.”
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