Zype customer success department recognized with bronze award for dedication and service to customers
Zype, the leader in video content management and distribution infrastructure, announced it received a Bronze Stevie Award in the “Customer Service Department of the Year: Computer Software – Up to 100 Employees,” category in the 13th annual Stevie Awards for Sales & Customer Service.
“Customer support is at the center of everything we do at Zype,” said Ed Laczynski, CEO at Zype, “I’m proud of our awesome customer support team for winning this award, which recognizes our commitment to our customers to give them the tools and expertise needed to navigate the video ecosystem. It’s an honor to be recognized by the Stevie Awards for our dedication to customer service.”
The Stevie Awards for Sales & Customer Service are among the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards and International Business Awards.
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The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S. and several other nations attended. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
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Zype’s content management and distribution infrastructure enables enterprises to build and manage awesome video products and services directly through their apps, websites, connected TV and OTT platforms, and social media accounts. Delivering a unified solution to unlock the value of such a fragmented and complex video ecosystem requires attention to detail in sales, product, user experience and customer service. The Zype Customer Support team maintained a 94 percent CSAT score and over 60 NPS for 2018.
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“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
SOURCE Zype
