New Feature Empowers Individual Contributors to Take Control of Their Impact on the Business’ Financial Performance
Mavenlink, the leading provider of cloud-based software for the modern services organization, announced the launch of its Personal Utilization Manager. The new capabilities enable team members to manage and gauge their performance against their billable utilization targets. With individual performance toward goals exposed, every participant in a billable project can make necessary adjustments to the ratio of billable to non-billable time they are logging. Tracking and managing their own time and billable utilization targets empowers team members to take control of their performance and impact on the business.
“The Personal Utilization Manager puts goal achievement into the hands of individuals and provides convenient real-time visibility into progress toward goals,” said Roger Neel, co-founder and Chief Technology Officer at Mavenlink. “Information that was previously typically available in analytics reports is now surfaced in the dashboard of your operational system of record, making the data more actionable by a wider audience.”
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Within services organizations, most team members don’t have visibility into their targets or understand how they affect billable utilization at the project or portfolio level. In a world where a multitude of data is available at our fingertips, utilization data often remains locked within business intelligence tools or analytics reports. Mavenlink’s new Personal Utilization Manager combats this by delivering key utilization data to managers and individuals in context and in real time, negating the need to wait for weekly, monthly or quarterly reports. According to a recent Service Performance Insight Benchmark Survey, utilization is one of the top five KPIs for services organizations, and with this latest addition, Mavenlink is giving the power to the people, which remain service organizations’ most valuable resource.
“Individual utilization is the number one metric for most service-based businesses, yet few organizations give their consultants the power to see and manage their own billability,” said Jeanne Urich, Managing Director of Service Performance Insight. “Kudos to Mavenlink for giving individual consultants the power to see and impact how much time and effort they spend helping clients.”
Built by services professionals for services professionals, the Personal Utilization Manager allows individuals to see target billable utilization and how they’re tracking against it in real time, including daily, weekly, monthly and yearly views. Team members receive nudges to track their time, making day-to-day operations much smoother and empowering team members to help elevate the performance of the business.
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The Personal Utilization Manager also includes effective date for billable utilization for resource managers and other decision makers, allowing them to ramp up billable capacity, including plans for onboarding time. This maximizes an organization’s potential by offering a new level of visibility and drives employee engagement by setting clear objectives for them to work against.
Mavenlink’s Personal Utilization Manager provides reliability by improving data timeliness and accuracy through a motivational design that delivers nudges to end users. Real-time data allows both individual users and managers to make necessary adjustments immediately when they see that utilization is tracking positively or negatively.
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