Adestra is delighted to announce that it has been honored with an award from the Customer Service Institute for Australia (CSIA) for a second year running. The company has already proven its successful expansion into the APAC market by working with the likes of Naked Wines, Mumbrella, and Virgin Pulse.
Currently, Adestra is a trusted provider of First-Person Marketing solutions for global and growing brands.
This marks the 17th year of the CSIA’s annual Australian Service Excellence Awards (ASEAs), which recognize truly outstanding customer service delivered by Australia’s leading providers. Bringing together executives from across the region, the ASEAs are considered Australia’s most prestigious customer service awards.
Having won Customer Service Team of the Year in 2017, Adestra received the 2018 Service Champion accolade at the ASEA awards ceremony hosted at the Star, Sydney.
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Following last year’s success, the Adestra team have worked on continued expansion – in terms of team size, client base, and regional impact – whilst maintaining an emphasis on continuing to improve their customer satisfaction ratings and client offering.
Carl Chambers, Regional Director of Adestra APAC, noted that service remains at the heart of Adestra’s relationship with every client. Carl said, “We’re thrilled to be recognized again this year for Adestra’s commitment to customer service. In a crowded marketing technology landscape where service can take a backseat to features and functions, it’s fantastic to be recognized for Adestra’s industry-leading service.”
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This success is consistent with Adestra’s focus across all its operating regions, following on from a Silver award at the Stevies® in North America and a win at the UK Customer Satisfaction Awards, hosted by the Institute of Customer Service.
Adestra provides industry-leading email platform with a powerful infrastructure for one-to-one, contextual messaging and marketing automation, helping marketers communicate more effectively with their customers and subscribers.
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