Upstream Works Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

By STS News Desk On Oct 15, 2018

Upstream Works for Finesse honored for improving customer service technology and enhancing the customer experience

Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We’re very pleased that Upstream Works has been recognized for our solution innovation and for our impact on the customer experience,” said Rob McDougall, President and CEO of Upstream Works. “Our focus is enabling organizations to deliver customer experiences that result in greater loyalty and increased customer lifetime value. Upstream Works for Finesse is dynamic, intuitive, and flexible, meeting demand in the industry for solutions that provide measurable business results.”

Upstream Works continues to expand its customer experience solutions to give clients a competitive edge, while providing flexibility for growth and emerging technologies. With one agent workspace connecting all channels, customer interactions, and business systems, organizations can measurably improve performance across the enterprise.

“Congratulations to Upstream Works for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. Upstream Works for Finesse has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.