Bright Pattern, a global leader in AI-first omnichannel contact center software, and iké, one of Latin America’s leading technology-enabled assistance and customer experience companies, today announced the continued expansion of their partnership. The two companies are working together to help enterprises across Latin America deliver exceptional, AI-driven customer experiences.
Together, Bright Pattern and iké are helping organizations modernize customer engagement through artificial intelligence, intelligent automation, omnichannel communications, and real-time analytics. These innovations enable organizations throughout the region to provide faster, more personalized service while preserving the human empathy that customers expect during life’s most important moments.Founded in 1988, iké has evolved into one of Latin America’s largest assistance-service organizations, supporting more than 12.3 million service interactions annually, employing more than 3,200 professionals, and coordinating a network of 10,000+ certified service providers across the region. Through partnerships with leading banks, insurers, healthcare organizations, automotive companies, airlines, retailers, and other enterprises, iké delivers mission-critical assistance services that require speed, accuracy, and compassionate human engagement.
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“At iké, our mission has always been centered on improving people’s lives easier through exceptional service,” said Tomás Hernández Salvador, iké. “Our partnership with Bright Pattern strengthens our ability to help enterprises deliver more connected, efficient, and human-centered experiences at scale.”
“Latin America is embracing AI at an extraordinary pace, and organizations are looking for practical ways to improve customer experiences without sacrificing the human relationships that define their brands,” said Michael McCloskey, CEO of Bright Pattern. “Iké has built an outstanding reputation by helping millions of people during important moments in their lives. Together, we are combining the power of AI with human expertise to help organizations across the region deliver faster, smarter, and more meaningful customer experiences.”
The collaboration enables iké to continue expanding its digital engagement capabilities while supporting increasingly sophisticated AI-powered customer journeys. Bright Pattern’s native AI capabilities, including intelligent virtual agents, agent assist, and workforce management, help organizations simplify operations while empowering customer service professionals with the information and insights they need to resolve issues quickly and effectively.
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The partnership reflects a shared vision that AI should enhance—not replace—human service. Rather than removing people from the customer journey, Bright Pattern’s AI-first architecture enables organizations to automate repetitive tasks, accelerate issue resolution, and provide agents with real-time intelligence so they can focus on delivering empathy, expertise, and exceptional customer care.
As digital adoption accelerates throughout Latin America, the companies expect to continue expanding their collaboration by introducing additional AI innovations that help enterprises improve operational efficiency, strengthen customer loyalty, and create lasting competitive advantage.
