The prominent annual awards program recognizes TCN’s flagship platform, TCN Operator, for improving customer service technology and the overall customer experience
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced its TCN Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company helping clients build communities in print, in-person and online. This is the second year in which TCN Operator has been named a winner in this program, reinforcing the platform’s continued improvements to the contact center industry.
“One of the biggest priorities we keep at the forefront when developing enhancements to our flagship platform is improving customer experience,” said McKay Bird, marketing director for TCN. “That starts by listening to feedback from our customers and what they need to provide this experience. We are honored to be recognized in such a prestigious program that celebrates these improvements in our industry.”
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TCN Operator is TCN’s next-generation cloud-based platform with a holistic collection of advanced call center tools for driving operational efficiency and productivity. This year, TCN has announced two significant enhancements to the platform, including the launch of Data Explorer, a robust data visualization tool for its List Management Services (LMS) application, as well as new Performance Analytics and Reporting features to empower contact center managers to make more data-driven decisions and improve operational efficiencies.
“Congratulations to TCN for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award. TCN Operator has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize their achievement.”
This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a critical tool for customer service excellence. This award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.
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