Integrating with SAP Field Service Management, SightCall delivers greater efficiency, safety and accuracy for service leaders through remote support
SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced that its Remote Visual Support for Field Service Management is available via SAP® Store, the online marketplace for SAP and partner offerings. Using SightCall with SAP Field Service Management enables on-site technicians to use human-guided video and self-guided digital process automation flows in tandem to navigate complex field tasks, while also collecting the necessary data to keep asset information accurate and up to date.
“This new integration with SAP Field Service Management is already having a direct impact to improve the business challenges our mutual customers face in the field, from rapidly increased issue resolution to reduced parts wastage and a lower carbon footprint that stems from resolving work orders remotely.”
“We are thrilled to announce that SAP customers can now integrate the top visual assistance platform for enterprise into their SAP ecosystem,” said Thomas Cottereau, founder and CEO of SightCall. “This new integration with SAP Field Service Management is already having a direct impact to improve the business challenges our mutual customers face in the field, from rapidly increased issue resolution to reduced parts wastage and a lower carbon footprint that stems from resolving work orders remotely.”
SightCall is a visual assistance platform that digitally mobilizes an enterprise’s workforce while guiding technicians and customers through remote issue resolution. Its use has cut work order resolution times by an average of 69% and increased first-time fix rates by as much as 81%. SightCall integrates seamlessly with SAP Field Service Management, creating automatic data synchronization between systems that helps companies avoid costly records gaps, and subsequent exposure to regulatory fines.
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In particular, SightCall through SAP will help utility companies maximize safety and efficiency in the field, reduce equipment downtime, and enable faster issue diagnostics and resolution through AI computer vision. This will result in increased productivity and greater cost savings, at a time when industry players are under constant strain from extreme weather events, rising regulatory pressures and the need to prepare for a low carbon future, all while delivering responsive customer service. SightCall’s visual assistance solution will help them deliver on speed, cost and knowledge priorities, including reduced outage times, less customer churn and skill set preservation among workers.
SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying and renewing more than 1,800 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
