Bucher + Suter Announces b+s Connects for Service Cloud Voice on Salesforce AppExchange

Bucher + Suter customers can benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects.

Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Like all of the b+s Connects product suite, Service Cloud Voice brings together phone, digital channels, and CRM data in one central view for contact center agents, this time with a native Salesforce voice object. Customers can now connect their Cisco Contact Center solution into Service Cloud Voice with b+s Connects for Service Cloud Voice, creating a unified agent and digital channel experience to deliver faster, smarter, and more personalized customer experiences.

Integrated directly with Salesforce Service Cloud Voice, b+s Connects is built for Cisco Contact Center and is currently available on AppExchange at https://sforce.co/3yiTJ7l.

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b+s Connects for Service Cloud Voice

Having long espoused the benefits of a single, unified agent desktop for brands, contact center agents, and end-customers alike, Bucher +Suter recognizes the arrival of Service Cloud Voice for Partner Telephony as a galvanizing prospect for the industry. b+s Connects will empower Cisco Contact Center customers to fully utilize all of the innovative features Service Cloud Voice promises. From the foundations of conversational AI like transcription to advanced AI-empowered features like Next Best Action, automatic wrap-up, and cross-channel interaction and sentiment analytics, the future is bright for Cisco Contact Center users and their customers.

For 10 years, Bucher + Suter has invested heavily in Salesforce and AppExchange and seen fantastic returns from that investment. Introducing b+s Connects during the Service Cloud Voice for Partner Telephony launch reiterates Bucher + Suter’s commitment to CRM-based unified agent desktops and the opportunities that the continuous development of the Salesforce platform presents to brands, vendors, and end customers.