ISG Names Creative Virtual A Leader In Conversational AI In New ISG Provider Lens™ Quadrant Report

The ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ Quadrant Study identifies Creative Virtual as an established Conversational AI Leader

Creative Virtual, a world leader in customer and employee engagement solutions, has been named a Leader in Conversational AI in a new analyst study. Published by global technology research and advisory firm ISG (Information Services Group), this report evaluates Conversational AI vendors against a robust set of market-driven criteria.

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The ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ Quadrant Study offers business leaders and decision makers an overview of the market and an analysis of vendors’ product capabilities, industry expertise, and strategic partnerships. Creative Virtual is compared with 18 other Conversational AI providers and is a clear Leader, surpassing all other vendors with the company’s competitive strengths.

“Creative Virtual is an established vendor with a focus on developing omnichannel virtual agent solutions and building and leveraging knowledgebases,” says Mrinal Rai, Principal Analyst at ISG. “It is a leader in this space.”

Creative Virtual’s Conversational AI technologyis backed by the company’s nearly two decades of experience in the industry. Today their expert team collaborates with enterprises and partners around the world to deliver customised and tightly integrated virtual agent, chatbot, and live chat implementations. These V-Person™ solutions are being successfully deployed to provide support for customers, employees, and contact centre agents, engaging in over 80 million conversations per year.

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“Implementing Conversational AI is an important piece of an organisation’s digital experience strategy, and partnering with the right vendor is key,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “The experts at ISG have identified Creative Virtual as a Leader based on our comprehensive solution portfolio and industry experience, emphasizing our long history of developing and delivering Conversational AI solutions that deliver real results.”