SearchBlox Introduces SearchAI SmartSuggest, Answers and Personalization To Provide a Better Customer Experience

SearchBlox introduced SearchAI SmartSuggest, SearchAI Answers and SearchAI Personalization. “These new products use artificial intelligence to make search simultaneously smarter and simpler,” explains Timo Selvaraj, Co-founder and VP of Product.

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SearchBlox developed SearchAI SmartSuggest because users struggle to choose the correct search terms. Most internet users are familiar with autocomplete or typeahead, which provides search suggestions that start with the keyword you type. For instance, if you type “doorbell” in the search box on Google, the search engine might suggest “doorbell sound, doorbell camera, doorbell battery, etc.” If you type “doorbell” into the SearchAI SmartSuggest enabled search box, it will offer you “doorbell batteries” and “doorbell doesn’t work,” but will also offer “how to set up doorbell,” “cannot sync doorbell to base” and “reset doorbell.”

Because it doesn’t rely on historical search logs, SearchAI SmartSuggest provides more relevant search suggestions from day one. “We build a machine learning model of all of your content,” explains Selvaraj. “That’s what enables SearchAI SmartSuggest to know what your users are searching for before they do.”\

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SearchAI SmartSuggest outperforms matches based on typeahead technology or regular expression and offers several benefits:

• Provide a better user experience with misspelling tolerance and 60% higher search relevance.
• Make it easier for users to find what they need by suggesting search terms associated with the keywords they’re using.
• Reach your target market with niche results that are based on your content, not search logs.

SearchBlox offers a SearchAI SmartSuggest starter license for free now. The Growth License, priced at $249/month, includes 10 million search queries and 10,000 predictions per month. At $499/month, the Pro License includes 50 million search queries and 25,000 predictions per month.

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