General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions Read more
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences Read more
Rocketlane Unveils Customer Portal 2.0, Redefining Project Delivery and Enhancing the Digital Customer Journey for Services Teams and Agencies Read more
LivePerson partners with Telnyx to deliver AI-powered, real-time customer engagement solutions Read more
Talkdesk Integrates Agentic Artificial Intelligence Across Its Portfolio, Ushering in a New Era of Autonomous, Hyper-Personalized Customer Experience in the Contact Center Read more
8×8 Extends AI-Powered 8×8 Intelligent Customer Assistant for Enhanced Voice and Digital Customer Engagement Read more
Visual Talking Assistant AI – Genies Orchestra release: Enhancing Customer Interaction in E-Commerce Read more