TCN Launches “‘The Complete Guide to Managing Call Center Agents,” a Free Online Resource for Managers Read more
Rev.com’s Industry-Leading Speech Recognition Technology Now Available in 31 Languages, Helping Developers Build for Global Audiences Read more
LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits Read more
Dial800 Launches Brand Refresh to Reflect Expansion in Tracking, AI Driven Analytics, and New Cloud-Based Communications Read more
SenaHill Partners Embraces LeapXpert’s FMOP Messaging Applications For Front-Office Client Communications Read more
MaxContact Integrates Award-Winning Speech Analytics To Help Businesses Improve Customer Experience And Reduce Churn Read more