LivePerson announces new generative AI capabilities to supercharge agent experiences and measure the ROI of customer conversations Read more
Aircall unveils Aircall Workspace, a dynamic and intelligent hub for customer communication and agent collaboration Read more
Oracle Introduces New AI-Driven Workflows to Help Organizations Automate the Complete Customer Service Lifecycle Read more
SupportLogic Launches Voice Connect to Unify Customer Signals and Enhance Post-Sales Support Experience Read more
Technology Leaders Believe Gen AI Will Disrupt Go-to-Market Strategy, Customer Experience and Product Development According to Marketbridge Survey Read more
Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver Read more
New Research Highlights Critical Link Between Contact Center Agent Satisfaction and Customer Experience Read more
Gainsight and SAP Form Strategic Partnership to Increase Retention and Revenue Growth for SAP Customers Read more