Saarthee Launches Revolutionary Generative AI-Based Customer Experience (CX) Agent Training Simulator saarATS to Transform Agent Training Read more
Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency Read more
AI-Powered Messaging Platform Supercharges Sales Reps and Helps Small and Medium Businesses Increase Revenue Read more
Forethought Launches Assist Automations, Enhancing the Agent Experience With Automated Workflows Read more
Sibedge, a Software Engineering Company, Adds AI-Powered Virtual Agents, Prebuilt Skills and Templates to Its Implementation Portfolio Read more
ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
Tipsy Elves Partners with HiOperator to Handle Huge Spike in Customer Service Inquiries During Holiday Season Read more