Infosys Launches the Live Operations Platform in Collaboration with ServiceNow to Boost Customer Experience for Telecom Providers Read more
Voice Support Still Preferred by Consumers Despite the Rise of Digital Support Channels, says Info-Tech Research Group Read more
Sangoma CX, the Cloud-based Contact Center Solution, Unveils New WebChat Channel Support for Improved Customer Interaction Read more
UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience Read more
Five9 Empowers Agents to Deliver More Fluid Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0 Read more
Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency Read more