Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don’t) from Customer Support Agents Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers Read more
Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide Read more
Bucher + Suter Introduces b+s Elevate: The Comprehensive Customer Communication Suite Built for Salesforce with Webex Contact Center Read more
Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion Read more