Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position Read more
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service Read more
Akkadian Introduces Support for Webex Contact Center within the Leading UC Provisioning Automation Solution Read more
UJET Integrates with Microsoft Teams to Enhance First Contact Resolution and Customer Satisfaction Read more
ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agents Read more