Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS Read more
Aceyus Launches VUE to Optimize Contact Center Efficiency and Improve Customer Experience in Real-Time Read more
Global CPaaS Innovator Accelerates Growth of Multibillion-dollar Customer Service Industry With Simple Omnichannel Cloud Contact Center Solution–No Coding Required Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more
Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America Read more
Experience Management Leader Medallia to Acquire Contact Center Coaching Automation Platform, Stella Connect Read more
Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Center Solution Read more
Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation Read more