Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centers Using Maestro Read more
NovelVox Launches NV Desk, a New Case Management for Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers Read more
AudioCodes AI-first Contact Center-as-a-Service (CCaaS) Solution Now Certified for Microsoft Teams Read more
Invoca Pioneers a New Era of CX, Transforming Contact Centers with Real-Time Data that Enables Agents to Get Right to the Point Read more
Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents to Drive Operational Excellence in the Contact Center Read more