Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation Read more
Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers Read more
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS Read more
Global CPaaS Innovator Accelerates Growth of Multibillion-dollar Customer Service Industry With Simple Omnichannel Cloud Contact Center Solution–No Coding Required Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more
Verint Wins AI Breakthrough Award for the Third Consecutive Year, Recognized for Excellence and Innovation Read more