Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports Read more
Uniphore Adds Robotic Process Automation Technology to its Arsenal to Accelerate Innovation in Contact Centers Around the World Read more
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more
Blue Prism Announces Service Assist, Automating Next Generation Contact Centers with an AI-Powered Digital Workforce that Transforms Customer Experiences Read more
Cresta’s AI Coaching Software Integrates with Amazon Connect to Provide Real-Time Performance Optimization of Sales and Support Teams Read more
New Study By IntelePeer Shows Contact Centers Using Over-the-Top CPaaS Solutions See Major Results Read more