Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Aisera & Dave Launch DaveGPT, a Generative AI Customer Service Assistant to Enable Personalized On-Demand Support Read more
SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service Read more
Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds Read more
SoundHound AI to Acquire SYNQ3 to Expand Its AI Customer Service Solutions and Create the Largest Voice AI Provider for Restaurants Read more
Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service Read more