Talkdesk Expands Cloud Contact Center Offering With a Complete Suite of Workforce Engagement Management Solutions Read more
8×8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins Customer Magazine 2019 Customer Experience Innovation Award Read more
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-In-Class Customer Experiences Read more
Contactually’s 2018 State of Customer Relationship Management Report Reveals Best Practices For Real Estate Agents Read more
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions Read more
Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect Read more
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences Read more