Simplr Consumer Survey Reveals Outsized Role of Customer Service In Online Holiday Shopping Plans Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
Philips Expands Its Healthcare Customer Services Portfolio With The Introduction Of Integrated Cybersecurity Services Read more
Medallia Collaborates With Oracle Cloud CX To Help Brands Reinvent Customer Service Engagement Read more
Five9 Announces Virtual Event Series Highlighting The Future Of Customer Service & Key Insights Brought On By The Pandemic Read more
SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalized Customer Service this Holiday Season Read more