Simplr State of CX Holiday Shopping Study Reveals Gaps in Digital Customer Service: 65% of Ecommerce Brands Offered No Pre-Sale Chat Read more
Kustomer Debuts Next Generation Chat Platform, Enabling Businesses to Deliver AI-Powered, Personalized Customer Service at Fraction Of The Cost of Phone Support Read more
Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand For Digital Customer Service Accelerates Read more
COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Read more
Hiver Announces A Suite Of Productivity Features To Take On Traditional Customer Service Helpdesks Read more