Invoca Report Finds 62% of Contact Center Managers Cannot Analyze Enough Calls to Evaluate Agent Performance Accurately Read more
iQor and AmplifAI Join Forces to Revolutionize Call Center Performance With Interaction Analytics and AI Read more
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions Read more
Cloud-Metering and Usage-Based Pricing Startup Amberflo Launches Salesforce App to Help Companies Drive Real-Time Customer Success Read more
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities Read more
NICE Announces Interactions International 2023, Premier CX Event Showcasing Enlighten’s Pioneering AI For Business Read more
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities Read more
Avoma Launches AI Coaching Assistant to Help Sales and Customer Success Teams Improve Their Performance Read more
JustCall Unveils New Conversational Intelligence Platform JustCall iQ to Supercharge SMBs With Call Scoring, AI-Coaching & SMS Co-Pilot Read more
CallRail Launches Integration with Adobe Analytics, Powering Enhanced Customer Journey Tracking with Call Data Read more