Call Journey Announces Technology Expansion With Advanced Customer Interaction Scoring and Triage Capabilities Read more
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions Read more
Allego Introduces Call Coaching, Bringing Conversation Intelligence and Inline Coaching to Real Customer Interactions Captured Within Its Learning and Readiness Platform Read more
TextUs Introduces The “Text Us” Call to Action – The Evolution of the “Contact Us” That Lets Customers Text Message Businesses Read more
authID Integrates with Zendesk to Offer Enhanced Account Security and User Experiences, Designed to Humanize Contact Center Interactions Read more
Vonage Survey Reveals Increased Acceptance of AI in Customer Support, with Nearly Two Thirds of Consumers Admitting More Efficient Interactions Read more
Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications Read more
Uniphore and Konecta Join Forces to Advance AI in Customer Experience and Digital Transformation Read more