Macorva Launches AI-powered Call Scorecard System to Improve Customer Service Quality and Agent Performance Read more
PolyAI Announces Strategic Collaboration with AWS to Drive Enterprise Adoption of Next-Gen Voice AI in Customer Service Read more
Half of US Businesses Already Use AI in Customer Service. Their Biggest Obstacle? Maintaining Consumer Trust Read more
Amazon, Walmart and Stitch Fix Top the 100 Leading Retailers and Brands Embracing AI Across Ecommerce, Customer Service, and Marketing, According to Inaugural Retail AI Report Read more
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers Read more
Cognigy Levels Up as a NICE Prime Partner to Deliver AI-Powered Customer Service Automation Solutions Read more
Scurri Acquires Specialist Conversational AI Platform, HelloDone, to Offer Enhanced Customer Services Within the Delivery Experience Read more
CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems Read more