CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions Read more
Sales and Marketing Software Leader, Polaris Software, Doubles-Down on Customer Interactions, Surpasses 1 Million Users Read more
NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences Read more
Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions Read more
Ping Identity Acquires Personal Identity Leader ShoCard to Revolutionize Privacy, Streamline Customer Interactions and Put Users in Control of their Identity Read more
Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions Read more
Allego Introduces Call Coaching, Bringing Conversation Intelligence and Inline Coaching to Real Customer Interactions Captured Within Its Learning and Readiness Platform Read more
iQor Rapidly Scales Work-At-Home Solution With Over 50% of the Company’s Workforce to Deliver Uninterrupted Customer Interactions Read more
Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat Read more