transcosmos Contact Centers With Around 800 Agents Receive COPC Certification, A Globally Recognized Performance Management Standard Read more
CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers Read more
Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management Read more
Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management Read more
TouchPoint One to Showcase Acuity Contact Center Performance Management Platform at CCW 2022 Read more
TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more
TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards Read more
Another Record-Breaking Year for Playvox as Contact Centers Prefer Its Workforce Engagement Management Read more
Advanced Performance Management Platforms will Enable Contact Centers to Deliver Enhanced CX Read more
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center Read more