The Synergy of Customer Support and Agent Experience: How End-to-End AI Delivers a Win-Win for CX and AX Read more
Introducing Ask Redfin, an AI-Powered Tool to Quickly Answer Questions About For-Sale Homes Read more
Zenarate Enhances Call Analyzer with New Call Insights to Surface Customer Call Trends and Drive Proactive Agent Training Read more
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals Read more
Impel Expands Automotive Digital Engagement Platform with Chat AI – An Automated Conversational Agent Powered by Generative AI Read more
Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award for Enabling Organizations to Optimize Their Workflow with AI-powered CX Solutions Read more
Invoca Pioneers a New Era of CX, Transforming Contact Centers with Real-Time Data that Enables Agents to Get Right to the Point Read more